Privacy Policy

Nos Vigeo Inc. dba Vigeo Gardens
Effective Date: February 24, 2025
Last Updated: February 24, 2025

At Nos Vigeo Inc., doing business as Vigeo Gardens ("Vigeo Gardens," "we," "us," or "our"), we are committed to protecting the privacy of our customers, employees, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website (e.g., vigeogardens.com), SMS communications, or other services related to Rubber City Farm. By engaging with us, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly, as well as data generated through your interactions with us:

  • Customer Information:

    • Name, phone number, email address, and shipping/billing address when you place an order or opt into SMS communications.

    • Order details (e.g., types and quantities of produce) and payment information (e.g., credit card details processed securely via third-party providers).

  • Employee Information:

    • Name, phone number, and email address for scheduling shifts and operational updates.

  • Automatically Collected Data:

    • IP address, browser type, device information, and usage data (e.g., pages visited) when you use our website.

    • Cookies and similar technologies to improve your experience (see Section 6).

  • SMS Interactions:

    • Phone numbers and message content when you text us (e.g., “2 crates lettuce”) or opt in to receive order prompts or shift notifications.

2. How We Collect Information

  • Directly from You: When you order produce, sign up for SMS updates, or provide details as an employee.

  • Through Third Parties: Via integrated platforms like Zoho (CRM, Books, Inventory, Commerce) or Twilio (SMS provider).

  • Online: Through our website forms, checkout process, or customer portal.

3. How We Use Your Information

We use your information to provide and improve our services:

  • For Customers:

    • Process and fulfill orders for fresh produce from Rubber City Farm.

    • Send SMS order prompts (e.g., “Hi [Name], ready to order this week?”) and confirmations.

    • Communicate delivery updates within our 300-mile radius.

    • Invoice and manage payments via Zoho Books.

  • For Employees:

    • Schedule shifts and send work-related updates (e.g., “Shift: Mon 8 AM-4 PM”).

    • Coordinate harvest and production tasks.

  • General Purposes:

    • Analyze usage to optimize operations and customer experience.

    • Comply with legal obligations (e.g., tax reporting).

4. How We Share Your Information

We do not sell your personal information. We may share it as follows:

  • Service Providers: With trusted partners like Zoho (data storage, CRM), Twilio (SMS), and payment processors, who are bound by confidentiality agreements.

  • Legal Compliance: If required by law, subpoena, or to protect our rights (e.g., fraud prevention).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to you.

5. SMS Communications

  • Opt-In: By texting “YES” or providing your number, you consent to receive SMS about orders (customers) or shifts (employees).

  • Opt-Out: Reply “STOP” anytime to unsubscribe from SMS. We’ll cease non-essential messages promptly.

  • Data Use: SMS data (e.g., replies like “2 crates”) is used solely to process orders or confirm schedules, stored securely via Twilio and Zoho.

6. Cookies and Tracking

Our website may use cookies to enhance functionality (e.g., saving cart items). You can disable cookies in your browser, but this may limit features. We don’t use third-party advertising trackers.

7. How We Protect Your Information

We use industry-standard security measures:

  • Encryption for data in transit (e.g., SSL on our site).

  • Secure storage via Zoho’s servers, compliant with ISO 27001 and SOC 2.

  • Access controls to limit who sees your data internally.
    Note: No system is 100% secure; we strive to protect but cannot guarantee absolute security.

8. Your Choices and Rights

  • Access/Update: Contact us to review or correct your information.

  • Opt-Out: Unsubscribe from SMS (text “STOP”) or emails (click “Unsubscribe”).

  • Delete: Request data deletion, subject to legal retention needs (e.g., tax records).

9. Third-Party Links

Our site or messages may link to external sites (e.g., payment gateways). We’re not responsible for their privacy practices—review their policies separately.

10. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy as our business evolves. Check this page for the latest version (see “Last Updated” date). Significant changes will be notified via email or SMS where feasible.

12. Contact Us

Questions or requests? Reach us at:
Nos Vigeo Inc. dba Vigeo Gardens
526 S Main St Suite 312, Akron, OH 44311
Email: Info@vigeogardens.com
Phone: 330-362-8308